At the end of September, Yutong Changsha Service Center officially kicked off its operation. With a total investment of 120 million RMB, the center is the one in scale in China. Having optimized a whole range of services, the center differs from other Yutong service centers in terms of its advanced facilities and its size.

Yutong Changsha Service Center, also known as Sannong Yutong Technology Co., Ltd., boasts a dirt-free assembly & repair workshop, an 18-meter environmentally friendly painting room, 14 repair pits, as many as ten repair stations, a new energy vehicle repair station and recharging posts. Its first phase construction costs 70 million RMB and covers a total area of 160,000 square meters.

Currently, Yutong Changsha Service Center is specialized in pre-sales consultations, whole vehicle sales, repair, spare parts provision, financial services, and second-hand vehicles sales, fully meeting customers varied needs. According to the person-in-charge from the center, it was only able to provide repair services for only 20-30 units vehicles every day in the past. Now, the center can easily deal with 80-90 units vehicles. Not only Yutong buses, but buses of other brands can also receive comprehensive services at the center.

Compared with traditional service centers, Yutong Changsha Service Center has diversified its service items, assuming tasks for customer services, technological innovation, customer training and personalized services. Not only customers in Changha, but those in other cities in Hunan Province and even from neighboring provinces can get technical training and assistance as well as spare parts provision from the center. As the era of merely price or quality competition in China’s bus industry has long gone, Yutong is set on winning more customers by not only selling high quality products, but also providing a wide spectrum of services to meet customers’ special needs.

“Service is our competitiveness and service is our brand”, says the person-in-charge from Yutong Changsha Service Center. As the leading brand in China’s bus industry, Yutong has always been committed to serving its customers well and bringing them more than just satisfaction. To the bus maker, its after-sales services also represent its craftsmanship and providing differentiated after-sales services is also key to its business success. Thanks to such an operation philosophy, its timely, highly efficient and high-quality services have become an indispensible part of the company’s core competitiveness, helping the bus maker further speed up its upgrading and transformation.

Currently, Yutong boasts a well-established after-sales network with over 1,000 service stations. In each of its first-tier markets, it has a team of over 360 technicians, experts and service personnel. In addition, the company has eight wholly owned service centers across China, helping it provide unparalleled after-sales services to all customers. In the near future, Yutong will set up seven new service centers in parallel with Changsha Service Center in scale.

Yutong has established service parts network in various markets to which its buses were delivered so as to provide after-sales service for customers. Up to now, Yutong’s overseas service network has covered more than 130 countries and regions.

In addition, Yutong also established a joint service system of global suppliers and signed service agreements with Cummins, Yuchai, Allison, etc. Their service networks worldwide will jointly provide service for Yutong vehicles.

In order to provide professional technical support to customers and service stations, Yutong has set up a professional and skilled service team for overseas market, consisting of more than 150 Chinese service engineers and over 30 local service engineers, who settle in the local areas to service the customers directly.